For clients of Standard Chartered Private Bank with a booking centre or relationship centre with Standard Chartered Bank Limited, please refer to sc.com/sg/privacy for the privacy statement applicable to your personal data.
Dear valued clients, please note that we do not allow any fees or payments to be deducted from your account. Any requested fees or payments must be processed as a separate transaction. Additionally, we are excited to announce that we have added USDT as a mode of receiving fees and payments, as well as an option for withdrawals and transfers. This change reflects our commitment to providing modern and accessible financial services.
Privacy Statement for all parties to a Private Banking account
This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“we” or “our”). Personal Data is information relating to an individual (“you” or “your”).
The data controller of your personal data is the Standard Chartered entity you have a relationship with or with whom an account is maintained for you. Our Head Office functions may also be the controller of your Personal Data. A list of Standard Chartered entities can be found here.
We do not take money from client's account, fees or charges are always paid by the client directly
Personal data comprises all the details we hold or collect about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with us, including information received from third parties, the public domain, collected through use of our website and our electronic banking services.
Some of the data we collect about you may be in the form of cookies. Details of these cookies and their purposes can be found in our Cookie policy.
If you have or are party to more than one account with us, including to a Corporate and Institutional Banking relationship, we will link all your accounts and personal data to enable us to have an overall picture of your relationship with us.
If you do not provide us with personal data we need to meet our legal and regulatory obligations or to enter into an agreement with you we may not be able to provide you with the products or services you have requested.
Purposes for which we may process your Personal Data
To enable us to fulfil the contract between us for the products or services you have requested, we need to process your personal data for purposes including, but not limited to, the following:
i. processing applications for products and services, effecting payments, transactions and completing instructions or requests;
ii. providing products and services (including electronic banking services);
iii. assessing suitability for products and services;
iv. credit assessment, including conducting credit checks and setting credit limits;
v. operational purposes;
vi. statistical purposes;
vii. establishment, continuation and management of banking relationships and accounts;
viii. surveillance of premises and ATMs.
For some purposes in connection with the service you have requested, we have a legal or regulatory obligation to process your Personal Data. These purposes include:
i. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
ii. identity verification, government sanctions screening and due diligence checks;
iii. to comply with local or foreign law, regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.
We may also process your Personal Data in line with any voluntary codes; to effect agreements between any member of the Standard Chartered Group and any authority, regulator, or enforcement agency; to comply with policies (including the Standard Chartered Group’s policies) and good practice standards where it is in our legitimate interest to do so.
We may also process your Personal Data where it is in our legitimate interests to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.
To whom we may disclose Personal Data
Any member of Standard Chartered, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties, located in any jurisdiction, for any of the purposes specified above:
i. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
ii. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support our business;
iii. our business alliance partners who may provide their product or service to you;
iv. a merchant or a member of a card association where the disclosure is in connection with use of a card;
v. upon your death or mental incapacity, your legal representative and their legal advisers, and a member of your immediate family for the purpose of allowing him/her to make payment on your account;
vi. any security provider or any person authorised to operate your account and to act on your behalf in giving instructions, to perform any other acts under our banking agreement or use any product;
vii. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
viii. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
ix. any debt collection agency, credit bureau or credit reference agency, rating agency correspondents, insurer or insurance broker, direct or indirect provider of credit protection and fraud prevention agencies;
x. any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;
xi. anyone we consider necessary to facilitate requests for services or applications for products with any member of the Standard Chartered Group;
xii. anyone we consider necessary in order to provide services in connection with a product;
xiii. any actual or potential participant or sub-participant in relation to any of our obligations in respect of any banking agreement, assignee, novatee or transferee (or any officer, employee, agent or adviser of any of them);
Security
Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. We have technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by us. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.
Other Terms and Conditions
There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunction with this Privacy Statement.
Retention
We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes. In the majority of cases this will be for seven years from the end of your relationship with us.
Please refer to our Cookie policy for retention periods of cookies.
Automated decisions and profiling
Automated decision-making involves processing your personal data without human intervention. This means that we may process your personal data using software that can evaluate your personal circumstances and other factors to predict risks or outcomes. We may also use profiling to make decisions about you, including behavioural analysis, to assist us to provide you with better services, to make decisions and to prevent money laundering, terrorism, fraud and other financial crime. For example, using profiling may help us to try and detect whether use of your credit card may be fraudulent. If any profiling will result in an automated decision relating to you, we will let you know and you will have the right to discuss the decision.
Marketing
We may use your Personal Data for marketing purposes, including (but not limited to):
i. to conduct market research and surveys with the aim of improving our products and services;
ii. for marketing purposes, promotional events, competitions and lucky draws.
We process your Personal Data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material at any time. To do so please contact your branch or relationship manager.
If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we may need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.
Monitoring
To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.
Your Rights
Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:
Contacting us
The Global Head of Privacy can be contacted at:
[email protected]
Standard Chartered Bank
1 Basinghall Avenue
London
EC2V 5DD
Complaints
If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this with your Relationship Manager, or contact the Global Head of Privacy.
You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with us outside of the European Union but you are located there, the UK Information Commissioner. Details can be provided by emailing support[email protected]
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 08/01/2023
Linked Websites
Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.
DIFC Private Banking Privacy Statement
This Schedule to the Private Banking Privacy Statement only applies to your relationship with Standard Chartered Bank in the DIFC.
Automated decisions and profiling
We may use profiling, including behavioural analysis, meaning that we may use software to process your personal data to evaluate your personal characteristics to predict outcomes and risks. We may use profiling, or otherwise employ solely automated means, to make decisions about you and we will provide further information where such technologies are being used.
We may also carry out automated anti-money laundering and sanctions checks. This means that we may automatically decide that you pose a fraud or money laundering risk if the processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct, is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk:
This is known as “automated decision-making” and is only permitted when we have a legal basis for this type of decision-making. We may make automated decisions about you:
iii. where we are complying with government regulation or guidance.
You have rights in relation to automated decision making, including a right to appeal if your application is refused. If you want to know more please contact us using the details below.
Complaints
If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Global Head of Privacy.
You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. In the DIFC, this is the Commissioner of Data Protection who can be contacted at support@scbnk.com.